FAQs

Payments are made through PayPal at this time or Canadian customers also have the option of sending payment through e-transfer. Please email me at mariannehnielsen@yahoo.com  to get my e-transfer email address if you choose to pay in this manner.

Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

The following gives shipping guidelines. If you have any questions after reading the information please feel free to email with any questions or concerns at mariannehnielsen@yahoo.com

What is your shipping policy?

Worldwide shipping is included. For larger pieces on canvas, the canvas will be removed from the stretcher bars and placed safely in a tube for shipping. Once you receive it you can have a local framer put it back on stretcher bars. If you would prefer to have the piece shipped to you on the bars, please email me to determine the additional costs for which you will be responsible.

If you have any questions regarding shipping please feel free to email me at mariannehnielsen@yahoo.com

Most of my art is mailed through Canada Post however the services of Fed Ex or UPS are also used at times for larger pieces.

When you make a purchase from my website I will ensure your piece of work is mailed out within 5-7 business days following payment, unless it is a custom piece. Allow 7-30 days for shipping depending on where in the world you live. 

I am not responsible for any package which has not been delivered. It is therefore recommended you include your phone number at the time of checkout or email it to me at mariannehnielsen@yahoo.com. This will allow the post office or delivery service to contact you if necessary.

For collecters who live in the Ottawa, Ontario area arrangements can be made for me to deliver it to you.

Are there any additional costs?

Some countries charge additional costs related to customs, duties, and/or taxes. It is your responsiblity to look into tese possible charges and fees. I am not responsible for payment of any of these or other fees which may be charged upon delivery.

What is your return policy?

I ensure all art is packaged properly so that it arrives safely and intact. Before you purchase please ensure you have all your information or questions answered as I do not accept returns. Feel free to email me at mariannehnielsen@yahoo.com if you have any concerns.

What substrates do you use?

For my acrylic paintings I use a heavy watercolour or acrylic paper, professional canvases or cradled wood panels which are 1.5 inches in depth with sides painted in either Paynes Grey or a dark colour matching the piece of artwork, or white.

What paint supplies do you use?

I use professional artist quality acrylic paints.

Privacy Policy

Your information is considered strictly confidential. I do not sell your name/contact information to any third party lists. Any information you receive from us, including newsletters and special offers is because you opted in to our subscriber list. You can unsubscribe at any time.

Copyrights & Licensing

I retain all copyright to my art. Please do not copy, print or reproduce my work for resale without my permission. If you are interested in licensing/purchasing my art for retail, please contact me directly at mariannehnielsen@yahoo.com